Privacy Policy

Dated: May 2018

1. Who we are

Dale Head Hall Lakeside Hotel and all websites and brochures operated and/or produced in relation to it are owned and managed by:

Dale Head Hall Lakeside Hotel

Lake Thirlmere

Keswick

Cumbria

CA12 4TN

(“we” or “us”)

This is our Privacy Notice and it explains how we collect, use, share , secure and protect your personal data.

We are responsible for any personal data collecting, holding and managing with regards to our booking process and our website in general.

We will keep your personal details safe and secure and use any of your provided personal information lawfully and as explained in this Privacy Notice.

1. What information we collect

If you contact us to make a booking or to make queries about a potential or ongoing booking we will collect details in relation to that specific booking or query. This information could include but is not limited to: your name, contact and payment details, date of birth, information about people in your group, information about your booking and any other information we may need to help secure your booking.

We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.

1. How we use your information

The information you provide may be used in a number of ways, for example:

• to enable us to provide you with a suitable room and services
• for statistical purposes when evaluating our services
• to tell you about any offers or services that we think may be of interest to you
• to manage any queries you may have
• to help us to provide details or information you have asked for

1. Processing your information legally

We will always process your personal information lawfully. In particular on the grounds set out below:

To Perform a Contract/Provide a Service

If you make a booking with us we will use the details that you give us to provide that booking to you. This information is likely to include your name, date of birth, contact details, payment details, information about people in your party, information about your booking and any additional information we may need to help meet your specific requirements.

If you do not provide us with the information set out in this paragraph, then we may not be able to provide a booking service.

Legitimate Interest

We want to give you the best possible customer experience whilst ensuring that your privacy is respected.

We may use your name and contact details to tell you about our own products and services which we think may be of interest to you. We must have prior consent to do this and you can ask us to stop doing so at any time.

We may use some of your personal information for statistical purposes when we evaluate our website performance or our services in general.

This is done in our legitimate interest in understanding our customers, marketing and advertising our services to them and helping us to provide them with excellent levels of service.

Legal Obligation

We may use and disclose your personal data for compliance purposes, to the extent that we are required to do so by law for the purposes of preventing crime.

1. Who will you share my information with?

In order to provide you with the products and services that we offer and/or in our legitimate interests we may share your information with:

• Employees of the hotel who require your information to enable us to provide you with services.

We may also use and disclose your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights.

1. Updating Your Details

If you would like to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences or send an email to onthelakeside@daleheadhall.co.uk or contact us at Dale Head Hall, Lakeside Hotel, Lake Thirlmere, Keswick CA12 4TN

Alternatively you can call on 01768772478

1. How long we hold your information

Your information is only stored while it is required for the purposes of legality and to ensure your booking is fulfilled. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.

If you have any questions in relation to our retention periods please contact us as shown above.

1. Your rights

You have the right to ask us at any time:-

• to confirm whether we hold any of your personal data;
• to send you a copy of any personal data that we hold about you;
• to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
• to delete (to the extent possible) any of your personal data, where we are required by law to do so;
• to stop processing your personal data, where we are required by law to do so;
• to let you have a portable copy of the personal data we hold about you, where we are required by law to do so;
• to stop processing any of your personal data that we process on the basis of our legitimate interests; and
• to stop sending you marketing material. However please note that we may continue to send you service related (i.e. non-marketing) communications such as emails relating to your booking or to your holiday accommodation.

Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.

We do not use your personal data for the purpose of profiling.

Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent

If you wish to exercise any of these rights, or wish to object to our use of your personal information, please write to us at the address given below.

Dale Head Hall, Lakeside Hotel, Lake Thirlmere, Keswick CA12 4TN

Or by email to: onthelakeside@daleheadhall.co.uk

1. linked websites

Our websites may contain links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy policies.

1. Updating

We keep this privacy notice under regular review and we will place any updates on our website.

1. Who to contact if you have queries about this privacy notice

You can also contact us directly if you have any questions about our privacy notice or information we hold about you.

Please write to us at the address given below.

The Marketing Team

Dale Head Hall, Lakeside Hotel, Lake Thirlmere, Keswick CA12 4TN

Or by email to: onthelakeside@daleheadhall.co.uk

Or call on: 017687 72478

If you are dissatisfied with our handling of any complaint, you have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk